One of the most frequent credit that outsourcing has gained over the year is that its ability to cut down cost. Most of the service level agreements carried out in the past battled on price, which indicated that a lot of companies in the field just sold at lower price than their competitors to enable them to stand out. As the outsourcing industry develop further, it is obvious that branding, marketing, and new products are crucial to making African outsourcing companies more outstanding compared to Accenture, and Infosys that are giants in the industry.
Also, it is important to recall that traditional IT companies like IBM are going into outsourcing. This increases the need for African outsourcing companies to clearly mark out their product line up greater than merely cost-cutting. Hence, this article seeks to explore other ways outsourcing business in African can stand out. These ways are:
Being Global and Regional
The outsourcing business in Africa can stand out even among giants outsourcing companies by being global and regional. This is crucial because places like Kampala and Nairobi are well positioned to connect with sub-Saharan African businesses, likewise Asian countries like Singapore and South Korea. The time zones between the Asia and Africa are well matched for companies to manage businesses with a range of clients in distinct locations.
Come Up with Fresh Ideas
Outsourcing companies in Africa should think about more innovative ways to come up with fresh outsourcing ideas that can encourage clients to be sending work overseas. These ideas could be in services like research, analysis, and publishing which covers knowledge process outsourcing.
Specialization
As many companies think over the traditional perception of outsourcing, this gives African outsourcing companies a great opportunity to specialize in the field of their choice. Clients will have more meaningful customer service experience and more quality control in their services with specialization. Serious and sensitive tasks like designing invoice and software as well as payroll processing are not something that can be done internally by every business all over the globe. And this is outsourcing’s pleasant spot coupled with the fact that efficiency can be accomplished by an external supplier. Thus, Africa is one of the most accurate regions to build on this pleasant spot which could bring about wonderful dividends for the region’s economy and the people employed by the outsourcing companies.
